序号：1，   题目类型：交际用语（单选题）

题目：          -Thanks for inviting me to the party, but I'm not available.        -_____________________         

选项：

  A.   I hope you like it.

  B.   That's not good.

  C.   I'm sorry to hear that.

答案：

  C.   I'm sorry to hear that.

序号：2，   题目类型：交际用语（单选题）

题目：          -How was your trip to London, Jane?        -______________        

选项：

  A.   Oh, wonderful indeed.

  B.   By plane and by bus.

  C.   The guide showed me the way.

答案：

  A.   Oh, wonderful indeed.

序号：3，   题目类型：交际用语（单选题）

题目：          -Hi, I'm Jack.        -__________I'm Nancy.        

选项：

  A.   Nice to meet you.

  B.   Here you are.

  C.   What's up?

答案：

  A.   Nice to meet you.

序号：4，   题目类型：交际用语（单选题）

题目：          -Is there a bank near here?        -___________________        

选项：

  A.   No, I don't like it.

  B.   Yes. I saw it this morning.

  C.   Yes. There is one just down the road.

答案：

序号：5，   题目类型：交际用语（单选题）

题目：          -Betty, we'll have a buffet party next Saturday. Will you join us?        - ______________ Thank you!        

选项：

  A.   I'd love to.

  B.   I'm afraid not.

  C.   By no means.

答案：

序号：6，   题目类型：词汇与结构（单选题）

题目：          She stands in __________ position in the line.        

选项：

  A.   the fifth

  B.   five

  C.   the five

答案：

序号：7，   题目类型：词汇与结构（单选题）

题目：          There _______________ some advantages to do it.         

选项：

  A.   is

  B.   are

  C.   be

答案：

序号：8，   题目类型：词汇与结构（单选题）

题目：          Is there _______ in the meeting room?        

选项：

  A.   anyone

  B.   everyone

  C.   someone

答案：

序号：9，   题目类型：词汇与结构（单选题）

题目：          OK, let's______________ a decision to go public.         

选项：

  A.   make

  B.   making

  C.   made

答案：

序号：10，   题目类型：词汇与结构（单选题）

题目：          In the company, all of the staff have to believe ____________ quality.         

选项：

  A.   in

  B.   from

  C.   with

答案：

序号：11，   题目类型：词汇与结构（单选题）

题目：          Melinda will sell her house ___________.         

选项：

  A.   by accident

  B.   by chance

  C.   by auction

答案：

序号：12，   题目类型：词汇与结构（单选题）

题目：          Then your ___________will be sold by auction.        

选项：

  A.   stiff

  B.   staff

  C.   stuff

答案：

序号：13，   题目类型：词汇与结构（单选题）

题目：          To attract investors, the government has ___________ its tax and labor laws.        

选项：

  A.   adapted

  B.   applied

  C.   adjusted

答案：

序号：14，   题目类型：词汇与结构（单选题）

题目：          If people______ we're very valuable, they won't buy our stock.        

选项：

  A.   do think

  B.   think

  C.   don't think

答案：

序号：15，   题目类型：词汇与结构（单选题）

题目：          She is not at home. She ________ been in the library.        

选项：

  A.   would have

  B.   must have

  C.   should have

答案：

序号：16，   题目类型：词汇与结构（单选题）

题目：          How ____________it is today!        

选项：

  A.   sunny

  B.   a sunny day

  C.   sunny day

答案：

序号：17，   题目类型：词汇与结构（单选题）

题目：          Travelers, when ______ the checks, have to sign the checks in the presence of the bank or service clerks.        

选项：

  A.   buy

  B.   buying

  C.   to buy

答案：

序号：18，   题目类型：词汇与结构（单选题）

题目：          Respecting fellow teammates keeps everyone in a good  ______    and encourages overall team spirit.         

选项：

  A.   mood

  B.   state

  C.   situation

答案：

序号：19，   题目类型：词汇与结构（单选题）

题目：          Current ___________ are those debts that must be paid within the year.        

选项：

  A.   assets

  B.   equities

  C.   liabilities

答案：

序号：20，   题目类型：词汇与结构（单选题）

题目：          In business, whatever you do, do not ____________ illegal benefit.        

选项：

  A.   chase

  B.   choose

  C.   challenge

答案：

序号：21，   题目类型：单选题

题目：          The American idea of customer service is to make each customer the center of attention. And wherever you go, good customer service means making customers feel special.                 When customers get to a store, they are treated as honored guests. Customers don't usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. Customers usually don't have to ask how much items cost, since prices are clearly marked.                 When customers are ready to check out, they can go to the nearest and shortest checkout lane. Good stores open new checkout lanes when the lineups get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you and have a nice day” from the clerk.                 In America, customer service continues long after the sale. Many products come with a money back guarantee. Expensive items like cars, computers or stereos often have a warranty that ensures         trouble-free use for a period of a year or more. Advertisements regularly include the motto, “Your         satisfaction is guaranteed.” So if there is a problem with the product, customers can take it back. The customer service representative will often allow them to exchange the item or return it for a full refund.                 Customer service in America grows out of the belief that “the customer is always right”. If a person receives poor service from a store, he probably will avoid shopping there in the future. On the other hand, customers often remain loyal to a business that has excellent service even if their prices are higher.                 @@@What is the American idea of customer service?

选项：

  A.   To make money.

  B.   To make each customer the center of attention.

  C.   To make all the customers buy the product.

答案：

序号：22，   题目类型：单选题

题目：          The American idea of customer service is to make each customer the center of attention. And wherever you go, good customer service means making customers feel special.                 When customers get to a store, they are treated as honored guests. Customers don't usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. Customers usually don't have to ask how much items cost, since prices are clearly marked.                 When customers are ready to check out, they can go to the nearest and shortest checkout lane. Good stores open new checkout lanes when the lineups get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you and have a nice day” from the clerk.                 In America, customer service continues long after the sale. Many products come with a money back guarantee. Expensive items like cars, computers or stereos often have a warranty that ensures         trouble-free use for a period of a year or more. Advertisements regularly include the motto, “Your         satisfaction is guaranteed.” So if there is a problem with the product, customers can take it back. The customer service representative will often allow them to exchange the item or return it for a full refund.                 Customer service in America grows out of the belief that “the customer is always right”. If a person receives poor service from a store, he probably will avoid shopping there in the future. On the other hand, customers often remain loyal to a business that has excellent service even if their prices are higher.                 @@@What do customers find when they enter the store?

选项：

  A.   Store clerks are sitting around watching TV.

  B.   Store clerks are playing cards.

  C.   Store clerks are greeting them warmly.

答案：

序号：23，   题目类型：单选题

题目：          The American idea of customer service is to make each customer the center of attention. And wherever you go, good customer service means making customers feel special.                 When customers get to a store, they are treated as honored guests. Customers don't usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. Customers usually don't have to ask how much items cost, since prices are clearly marked.                 When customers are ready to check out, they can go to the nearest and shortest checkout lane. Good stores open new checkout lanes when the lineups get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you and have a nice day” from the clerk.                 In America, customer service continues long after the sale. Many products come with a money back guarantee. Expensive items like cars, computers or stereos often have a warranty that ensures         trouble-free use for a period of a year or more. Advertisements regularly include the motto, “Your         satisfaction is guaranteed.” So if there is a problem with the product, customers can take it back. The customer service representative will often allow them to exchange the item or return it for a full refund.                 Customer service in America grows out of the belief that “the customer is always right”. If a person receives poor service from a store, he probably will avoid shopping there in the future. On the other hand, customers often remain loyal to a business that has excellent service even if their prices are higher.                 @@@After they pay for their purchases, what do customers receive from the clerk?

选项：

  A.   A smile and a warm “thank you and have a nice day”.

  B.   A negotiation for the product.

  C.   The price mark of the product.

答案：

序号：24，   题目类型：单选题

题目：          The American idea of customer service is to make each customer the center of attention. And wherever you go, good customer service means making customers feel special.                 When customers get to a store, they are treated as honored guests. Customers don't usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. Customers usually don't have to ask how much items cost, since prices are clearly marked.                 When customers are ready to check out, they can go to the nearest and shortest checkout lane. Good stores open new checkout lanes when the lineups get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you and have a nice day” from the clerk.                 In America, customer service continues long after the sale. Many products come with a money back guarantee. Expensive items like cars, computers or stereos often have a warranty that ensures         trouble-free use for a period of a year or more. Advertisements regularly include the motto, “Your         satisfaction is guaranteed.” So if there is a problem with the product, customers can take it back. The customer service representative will often allow them to exchange the item or return it for a full refund.                 Customer service in America grows out of the belief that “the customer is always right”. If a person receives poor service from a store, he probably will avoid shopping there in the future. On the other hand, customers often remain loyal to a business that has excellent service even if their prices are higher.                 @@@Expensive items like cars, computers or stereos often have a ____________ that ensures trouble-free use for a period of a year or more.

选项：

  A.   warranty

  B.   admit

  C.   license

答案：

序号：25，   题目类型：单选题

题目：          The American idea of customer service is to make each customer the center of attention. And wherever you go, good customer service means making customers feel special.                 When customers get to a store, they are treated as honored guests. Customers don't usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. Customers usually don't have to ask how much items cost, since prices are clearly marked.                 When customers are ready to check out, they can go to the nearest and shortest checkout lane. Good stores open new checkout lanes when the lineups get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you and have a nice day” from the clerk.                 In America, customer service continues long after the sale. Many products come with a money back guarantee. Expensive items like cars, computers or stereos often have a warranty that ensures         trouble-free use for a period of a year or more. Advertisements regularly include the motto, “Your         satisfaction is guaranteed.” So if there is a problem with the product, customers can take it back. The customer service representative will often allow them to exchange the item or return it for a full refund.                 Customer service in America grows out of the belief that “the customer is always right”. If a person receives poor service from a store, he probably will avoid shopping there in the future. On the other hand, customers often remain loyal to a business that has excellent service even if their prices are higher.                 @@@Customer service in America grows out of the belief that “_____________________”.

选项：

  A.   the customer is always right

  B.   thank you and have a nice day

  C.   your satisfaction is guaranteed

答案：

序号：26，   题目类型：单选题

题目：          If you want to become a franchisee, the tips below can help you to find the perfect opportunity.                Be focused on your preference. On the stage of decision-making, the bottom line is: Don't rule out a business without learning or seeing what the day-to-day will look like. For instance, think about a mom returning to the work force who knows she wants to interact with children on a daily basis. Among the hundreds of options there, she needs to decide if she would like to be hands on as a teacher or if she would rather manage a facility that tutors children in math. Deciding between the two is easy if she considers which day-to-day position she would prefer and how that will impact her other goals.                Be proactive with your research. After you've determined what role you want in a franchise, it's important to start researching different options. Physically visit many different franchise locations and browse the web and then determine what will be a fit in your community.                 Make sure the franchiser has experience. Before signing on to a franchise, it is essential to ask the franchiser about the executive team and its past industry experience. Find out if the company leaders have had significant experience at another franchise and are now applying that knowledge successfully.                Read the franchise disclosure document carefully. The first thing to look at is how much a franchise would cost to purchase. Make sure you have a financial adviser who can look at that item with you and see the type of profit a franchisee can make on average. It's also important to take a look at the post-termination clause in the agreement to make sure that when you want to leave the business, you know the terms well and your interests are properly protected.                  @@@When deciding on a business, it is necessary to learn or see what the day-to-day will look like.

选项：

  A.   T

  B.   F

答案：

序号：27，   题目类型：单选题

题目：          If you want to become a franchisee, the tips below can help you to find the perfect opportunity.                Be focused on your preference. On the stage of decision-making, the bottom line is: Don't rule out a business without learning or seeing what the day-to-day will look like. For instance, think about a mom returning to the work force who knows she wants to interact with children on a daily basis. Among the hundreds of options there, she needs to decide if she would like to be hands on as a teacher or if she would rather manage a facility that tutors children in math. Deciding between the two is easy if she considers which day-to-day position she would prefer and how that will impact her other goals.                Be proactive with your research. After you've determined what role you want in a franchise, it's important to start researching different options. Physically visit many different franchise locations and browse the web and then determine what will be a fit in your community.                 Make sure the franchiser has experience. Before signing on to a franchise, it is essential to ask the franchiser about the executive team and its past industry experience. Find out if the company leaders have had significant experience at another franchise and are now applying that knowledge successfully.                Read the franchise disclosure document carefully. The first thing to look at is how much a franchise would cost to purchase. Make sure you have a financial adviser who can look at that item with you and see the type of profit a franchisee can make on average. It's also important to take a look at the post-termination clause in the agreement to make sure that when you want to leave the business, you know the terms well and your interests are properly protected.                  @@@Before you've determined what role you want in a franchise, it's time to start the business.

选项：

  A.   T

  B.   F

答案：

序号：28，   题目类型：单选题

题目：          If you want to become a franchisee, the tips below can help you to find the perfect opportunity.                Be focused on your preference. On the stage of decision-making, the bottom line is: Don't rule out a business without learning or seeing what the day-to-day will look like. For instance, think about a mom returning to the work force who knows she wants to interact with children on a daily basis. Among the hundreds of options there, she needs to decide if she would like to be hands on as a teacher or if she would rather manage a facility that tutors children in math. Deciding between the two is easy if she considers which day-to-day position she would prefer and how that will impact her other goals.                Be proactive with your research. After you've determined what role you want in a franchise, it's important to start researching different options. Physically visit many different franchise locations and browse the web and then determine what will be a fit in your community.                 Make sure the franchiser has experience. Before signing on to a franchise, it is essential to ask the franchiser about the executive team and its past industry experience. Find out if the company leaders have had significant experience at another franchise and are now applying that knowledge successfully.                Read the franchise disclosure document carefully. The first thing to look at is how much a franchise would cost to purchase. Make sure you have a financial adviser who can look at that item with you and see the type of profit a franchisee can make on average. It's also important to take a look at the post-termination clause in the agreement to make sure that when you want to leave the business, you know the terms well and your interests are properly protected.                  @@@Before signing on to a franchise, the essential job is to ask the franchiser about the executive team and its past industry experience.

选项：

  A.   T

  B.   F

答案：

序号：29，   题目类型：单选题

题目：          If you want to become a franchisee, the tips below can help you to find the perfect opportunity.                Be focused on your preference. On the stage of decision-making, the bottom line is: Don't rule out a business without learning or seeing what the day-to-day will look like. For instance, think about a mom returning to the work force who knows she wants to interact with children on a daily basis. Among the hundreds of options there, she needs to decide if she would like to be hands on as a teacher or if she would rather manage a facility that tutors children in math. Deciding between the two is easy if she considers which day-to-day position she would prefer and how that will impact her other goals.                Be proactive with your research. After you've determined what role you want in a franchise, it's important to start researching different options. Physically visit many different franchise locations and browse the web and then determine what will be a fit in your community.                 Make sure the franchiser has experience. Before signing on to a franchise, it is essential to ask the franchiser about the executive team and its past industry experience. Find out if the company leaders have had significant experience at another franchise and are now applying that knowledge successfully.                Read the franchise disclosure document carefully. The first thing to look at is how much a franchise would cost to purchase. Make sure you have a financial adviser who can look at that item with you and see the type of profit a franchisee can make on average. It's also important to take a look at the post-termination clause in the agreement to make sure that when you want to leave the business, you know the terms well and your interests are properly protected.                  @@@When reading the franchise disclosure document, the first thing to look at is how long a franchise would take to purchase.

选项：

  A.   T

  B.   F

答案：

序号：30，   题目类型：单选题

题目：          If you want to become a franchisee, the tips below can help you to find the perfect opportunity.                Be focused on your preference. On the stage of decision-making, the bottom line is: Don't rule out a business without learning or seeing what the day-to-day will look like. For instance, think about a mom returning to the work force who knows she wants to interact with children on a daily basis. Among the hundreds of options there, she needs to decide if she would like to be hands on as a teacher or if she would rather manage a facility that tutors children in math. Deciding between the two is easy if she considers which day-to-day position she would prefer and how that will impact her other goals.                Be proactive with your research. After you've determined what role you want in a franchise, it's important to start researching different options. Physically visit many different franchise locations and browse the web and then determine what will be a fit in your community.                 Make sure the franchiser has experience. Before signing on to a franchise, it is essential to ask the franchiser about the executive team and its past industry experience. Find out if the company leaders have had significant experience at another franchise and are now applying that knowledge successfully.                Read the franchise disclosure document carefully. The first thing to look at is how much a franchise would cost to purchase. Make sure you have a financial adviser who can look at that item with you and see the type of profit a franchisee can make on average. It's also important to take a look at the post-termination clause in the agreement to make sure that when you want to leave the business, you know the terms well and your interests are properly protected.                  @@@When you want to leave the business, you have made enough money and you are satisfied with that.

选项：

  A.   T

  B.   F

答案：

序号：31，   题目类型：写作（问答题）

题目：          Write an invitation letter according to the information given below.        • Your name and position: Simon Zhang, President of Tianjin Trust Int'lTrade Co., Ltd.        • Your business partners: Mr. James Laird, and Mr. Luke Smith        • Time of visit: between Jan. 28 and Feb. 4        • Purpose of visit: potential financing        •Expenses to be borne by: your business partners        

选项：

答案：