2026-02-27
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国家开放大学2025年春季学期期末统一考试商务交际英语(2)试题（试卷代号:22140）
2025年7月
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I. MULTIPLE CHOICE.(10小题,每小题2分,共20分)
Choose the letter indicating the best choice to complete each sentence or answer each question.
1.Body language is one of the most important ______ symbols.
A. oral
B.verbal
C.nonverbal
答案：C
Which of the following is required in all graphic aids?
A. A title and a source line.
B. A title and a graphic.
C. A unique number for referencing purposes.
答案：B
A map is an example of a(n) ______ aid, which can be used to stimulate interest.
A. oral
B. audial
C. visual
答案：C
4.The ______ paragraph of a letter of application should ask for an interview.
A. opening
B.body
C. closing
答案：C
5.A ______ shows how the parts of a whole are distributed and how the parts relate to one another.
A.pie chart
B.flowchart
C.line graph
答案：A
6.The vertical axis of a line chart is ______
A.the line that goes from left to right
B. normally used to show amounts
C. used to show proportions
答案：B
In planning a manual, which of the following is most important to consider?
A. What the intended readers need to know.
B. Your own experience with the topic of the manual.
C. What you would like to teach the readers.
答案：A
When we listen to learn,we should use ______
A. casual listening
B. passive listening
C. active listening
答案：C
If someone talks about the pitch of a voice,he is referring to its ______
A. loudness or softness
B. highness or lowness
C. clarity or vagueness
答案：B
You should write a brief follow-up letter to the interviewer within ______ after the interview.
A. two days
B.two months
C. two years
答案：A
II.TRUE/FALSE.(10小题,每小题2分,共20分)
Write a T if the statement is true. Write an F if the statement is false. Your judgment should be based on your understanding of the course book.
Listening is the communication form we use most frequently.
答案：T
An organization chart is a step-by-step diagram of a procedure or process.
答案：F
Manuals can be written for people at any level of experience.
答案：T
A good resume always leads to an interview.
答案：F
Do not leave an interview without asking about salary and benefits.
答案：F
An agenda is the order of business to be discussed during a particular meeting.
答案：T
Brainstorming is a way of generating new ideas.
答案：T
E-commerce is the buying and selling of goods and services on the internet.
答案：T
As a general rule, you should present a new visual aid about every minute.
答案：F
Being informed of the reason for a delay may help customers wait more patiently.
答案：T
III. READING COMPREHENSION.(10小题,每小题2分,共20分)
Read the following two passages and answer the questions.
Passage One
Visitors to Britain are sometimes surprised to learn that newspapers there have such a large circulation. The Daily Mirror and the Daily Express both sell about four million copies every day. British families generally buy a newspaper every morning and two or three on Sundays.
Besides the national papers, there is, however, another branch of the British press which sells almost as many copies. Local newspapers have a weekly circulation of 13 million. Almost every town and country area has one. Nearly all of them hold their own financially and many of them are very profitable.
These papers are written almost entirely for readers interested in local events,births, weddings, deaths, council meetings and sports. Editors prefer to rely on people who know the district well. A great deal of local news is regularly supplied by clubs and churches in the neighborhood and it does not get out of date as quickly as national news.
The editors must never forget that the success of any newspaper depend on advertising. They are usually anxious to keep the good will of local businessmen for this reason. But if the newspaper is well written and the news items have been carefully chosen to attract local readers, the businessmen are grateful for the opportunity to keep their products in the public eyes.
Visitors to Britain are surprised to learn that ______
A. local papers should have a circulation of four million
B. there are so many local newspapers there
C. the Daily Mirror and the Daily Express sell as many as 4 million copies every day
答案：C
Local newspapers have ______
A. an even larger circulation
B. a slightly smaller circulation
C. a circulation as large as that of national newspapers
答案：B
Which of the following statements is correct?
A. Nearly all towns and country areas have their own newspapers.
B. Every town and country area has at least one paper of its own.
C. A lot of distant and country areas do not have their own newspapers.
答案：A
Which of the following statements is Not true?
A. Local readers are much interested in local news.
B. Local newspapers are likely to get out of date quickly.
C. A great deal of local news is supplied by the clubs and churches.
答案：B
According to the writer, the editor must remember that no newspaper can possibly succeed without ______
A. advertisements
B. interesting reports
C. a great deal of national news
答案：A
Passage Two
Electronic banking has radically changed the way customers can do banking. Before e-banking,if you wanted to check an account balance, you physically had to go to the bank branch. Now there are many banking methods available. ATMs have become very useful, because they allow you to check balances, make deposit, withdraw funds and transfer money. Telephone banking enables you to conduct electronic funds transfer,check balances and pay bills. Mobile banking functions nearly the same as telephone banking, except that information is carried by Short Message Service. Online banking on the other hand provides you with many more services. They include changing account details like address, and password, arranging bill payments,viewing transactions and transferring money between accounts. It is important to protect your personal information when banking online. You should clear your cookies after each banking session, and make sure that your password is long enough to prevent it from being easily hacked.
People used to check their account balance at/by ______
A. ATMs
B.banks
C. online banking
答案：B
Which seems to have most functions?
A. ATM.
B. Online banking.
C. Telephone banking.
答案：B
Which of the following is NOT true according to the passage?
A. You can take out money at ATMs.
B. E-banking is very convenient and time-saving.
C. Online banking password should be as short as possible.
答案：C
It is important to protect your ______ when banking online.
A. password
B.address
C.account
答案：A
The passage is mainly about ______
A. how to be safe in online banking
B. how to change a customer's personal information in a bank
C. what types the e-banking includes and the basic function for each type
答案：C
IV.TRANSLATION.(5小题,每小题4分,共20分)
Translate the following sentences into Chinese:
Memorizing an entire speech is not recommended.
答案：不建议把整篇演讲稿死记硬背下来。
Instructions tell readers how to do something.
答案：使用说明会向读者说明具体的操作方法。
A formal oral presentation may last from 20 minutes to more than an hour.
答案：一场正式的口头演示汇报时长可能从20分钟到一个多小时不等。
Spoken or written symbols make up the verbal part of a message.
答案：口头或书面的符号构成了信息的语言表达部分。
Jobs are also sometimes obtained through internships.
答案：有时也可以通过实习的方式获得工作机会。
V.WRITING.(1小题,共20分)
You are Bob, working at a supermarket. Your supermarket is about to offer discounts (打折促销)on the International Children'sDay.Write an email in about 50words to your customers:
(1) to tell them when and where your supermarket offers discounts;
(2) to inform them of your offer;
(3)to invite them to come.
参考答案：
Dear customers,
I’m Bob from our supermarket. We’ll hold a discount activity in our store on June 1st for International Children's Day. All children's products are on big sale with up to 50% off. Welcome to our supermarket with your kids and enjoy the nice time!
Yours,
Bob
（词数：50，符合题目要求，涵盖所有要点）
