2026-03-22
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国家开放大学2024年春季学期期末统一考试
商务交际英语(1)试题
试卷代号：24015
考试时间：2024年7月
注意事项
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I. MULTIPLE CHOICE (10小题，每小题2分，共20分)
Choose the letter indicating the best choice to complete each sentence or answer each question.
Instant message conversations are
A. formal
B. analytical
C. informal
【标准答案】C
If a message reflects concern for the receiver's needs, it is considered to be ____-oriented.
A. I
B. you
C. he/she
【标准答案】B
An oral message is composed of both ____ and non-verbal symbols.
A. gestures
B. body languages
C. verbal symbols
【标准答案】C
The ____ states the purpose of the report.
A. introduction
B. finding
C. analysis
【标准答案】A
An obstacle to the communication process is called a(n)
A. communication barrier
B. external barrier
C. internal barrier
【标准答案】A
The ____ is the central theme or most important thought in a message.
A. objective
B. main idea
C. supporting information
【标准答案】B
A memo to a coworker thanking her for her support on a project is to
A. state a policy
B. provide a record
C. promote goodwill
【标准答案】C
A ____ is a formal report that describes a problem and recommends a solution.
A. memo
B. letter
C. proposal
【标准答案】C
A message that has only bad news should use the ____ order.
A. indirect order
B. direct order
C. direct-indirect order
【标准答案】A
Proofreading is the process of ____ the message.
A. planning
B. reviewing
C. organizing
【标准答案】B
II. TRUE/FALSE (10小题，每小题2分，共20分)
Write a T if the statement is true. Write an F if the statement is false. Your judgment should be based on your understanding of the course book.
All business messages should promote goodwill.
【标准答案】T
A paragraph must have at least three sentences to be complete.
【标准答案】F
E-mail should not be used to send sensitive information.
【标准答案】T
The supporting information of a message contains the main idea.
【标准答案】F
There are two participants in the communication process, the message and the receiver.
【标准答案】F
Business proposals may be internal or external.
【标准答案】T
Use indirect order when you expect your reader to response favorably to the main idea in a report.
【标准答案】F
A multicultural society is one that made up of people from the same culture.
【标准答案】F
A friendship letter may or may not need supporting information.
【标准答案】T
The receiver is responsible for reading and listening effectively.
【标准答案】T
III. READING COMPREHENSION (10小题，每小题2分，共20分)
Read the following two passages and answer the questions.
Passage One
Monthly Meeting Minutes of Board of Directors
Time: 2:30 p.m.,March 5,2022
Place: Conference Room, second floor of 3T Co. Ltd.
Participants: All the directors
Chairman: Chairman of the board, Mr. William Forest
Minutes keeper: Linda
The main activities at the meeting are as follows:
Firstly, Mr. William Forest, chairman of the board, made a report on the work and total sales of the company this season. Then the report was followed by a heated discussion.
Secondly,all the directors agreed to hold a press conference for the company next month.
Thirdly, the meeting suggested inciting experts from Canada to give a five-day training course to staff in the Sales Department.
The meeting finished at 3:30 p.m.
21.Who are the meeting participants?
A. The directors.
B.The interviewees.
C. The executive assistants.
【标准答案】A
How many activities does the meeting have?
A.One.
B.Two.
C.Three.
【标准答案】C
Mr. William Forest made a report on
A. the advertisement policies of the company.
B. the work and total sales of the company.
C. the training course in the Sales Department.
【标准答案】B
What did all the directors agree to do?
A. To have another board meeting of all directors next season.
B. To carry out a training project in the company next year.
C. To hold a press conference for the company next month.
【标准答案】C
How long did the meeting last?
A.1hour.
B. 2hours.
C.3 hours.
【标准答案】A
Passage Two
Nowadays, more and more attention is being paid to "business ethics".But what does it mean? What is the importance of ethics in business?
Business ethics is not about personality, though a good personality is valuable. Ethics is the primary element and prerequisite for successful business. No matter what you do, you should think of business as a matter of integrity. Nowadays, the slip in ethics and the absence of social responsibility,especially integrity,have led to a crisis in business,seriously influencing social development.
Events resulting from a loss of trust are being seen now and then and they affect the society in many unfortunate ways. Most people know the importance of business ethics, but still some people don't honor them. We often hear media reports on problems in business, such as adding harmful materials to products. These behaviors cause much damage to consumers, who spend money but do not get quality commodities, especially when these commodities do great harm to their health. It is difficult for people to forget the case in which some children consumed unsafe milk powder produced by a few immoral businesses, and their health suffered serious damage as a result. People can't bear this kind of behavior and the businesses responsible must be closed down and the related personal be published.
What is the primary component for a prosperous business?
A. Business ethics.
B. Good management.
C. Reliable credit status.
【标准答案】A
What is the influence of losing integrity?
A. Worsen the company's reputation.
B.Hinder social development.
C. Reduce people's trust between each other.
【标准答案】B
What is people's attitude towards business ethics?
A. All people pay attention to business ethics.
B. Most people attach importance to it and follow it.
C. Lots of people know its importance but still some don't honor it.
【标准答案】C
Which of the following items is NOT mentioned in this passage?
A. Media is important for people to know more about commodities.
B. Manufacturers' immoral behaviors do little harm to consumers.
C.The absence of ethics has led to a crisis in business world.
【标准答案】B
What is the author's attitude toward immoral behaviors in business?
A.Critical.
B. Affirmative.
C. Indifferent.
【标准答案】A
IV. TRANSLATION (4小题，每小题5分，共20分)
Translate the following sentences into Chinese.
Most business messages are organized using direct, indirect or direct-indirect order.
【标准答案】大多数商业信息的建构顺序有直接、间接和先直接后间接三种。
Your ability to establish and build relationships affects every aspect of your life.
【标准答案】建立和拓展人脉的能力会影响到你生活的各个方面。
（官方参考译文：建立关系的能力会影响到你生活的各个方面，两种译法均符合评分要求）
Reports can be classified according to their style, purpose, and format.
【标准答案】报告可以根据其风格、目的和格式进行分类。
Communication is the process used to send and interpret messages so they are understood.
【标准答案】沟通是发送和解读信息、使信息被理解的过程。
（官方参考译文：交流是传达和解释信息使其易于理解的过程，两种译法均符合评分要求）
V. WRITING (2小题，每小题10分，共20分)
According to the given facts, format a business envelope. (10分)
The sender:
Li Dong, Head of Memorial Hospital
666 Beijing Road,Shanghai,213500
China
The receiver:
Mr. Herry Smith,Head of Hope Hospital
36 Rose Avenue, New York, 100100
U.S.A
【标准答案&规范格式（符合国际商务信封通用规范）】
（评分标准：格式5分，内容5分）
Li Dong Head of Memorial Hospital 666 Beijing Road, Shanghai, 213500 China Mr. Herry Smith Head of Hope Hospital 36 Rose Avenue, New York, 100100 U.S.A
格式说明：寄件人信息标注在信封左上角，收件人信息标注在信封居中偏右下位置，为国际商务往来标准格式。
Write a memo in a traditional format according to the following information. (10分)
A coworker's son was selected for the all-state debate team and will compete in a national competition. Write a memo to your coworker, congratulating him on his son's success.
【标准答案&满分参考范文（符合传统备忘录格式要求）】
（评分标准：格式版面3分，内容逻辑5分，拼写语法2分）
MEMORANDUM TO: [Coworker's Full Name] FROM: [Your Full Name] DATE: [Month Day, Year] SUBJECT: Congratulations on Your Son's Selection to the All-State Debate Team I was absolutely thrilled to hear that your son has been selected for the all-state debate team, and will be representing our state in the upcoming national competition. Please accept my sincerest congratulations on this incredible achievement! I know how much time and effort your son has poured into honing his debate skills, and this selection is a perfect testament to his talent, hard work and unwavering dedication. It is no small feat to stand out among the most outstanding debaters across the state, and he should be immensely proud of himself for reaching this remarkable milestone. I have no doubt that he will deliver an exceptional performance at the national competition. Please pass on my warmest wishes to him for every success in the contest, and I look forward to hearing all about his excellent results when he returns. Once again, heartfelt congratulations to you and your family on this wonderful accomplishment!
