国家开放大学 2023 年秋季学期期末统一考试

商务交际英语 (2) 试题

试卷代号：22140

2024 年 1 月

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3. 用蓝、黑圆珠笔或钢笔 (含签字笔) 答题，使用铅笔答题无效。

I. MULTIPLE CHOICE（10 小题，每小题 2 分，共 20 分）

Choose the letter indicating the best choice to complete each sentence or answer each question:

1. A map is an example of a(n) aid, which can be used to stimulate interest.

A. audial  B. visual  C. oral

答案：B

2. The vertical axis of a line chart is

A. the line that goes from left to right

B. used to show proportions

C. normally used to show amounts

答案：C

3. In planning a manual, which of the following is most important to consider?

A. What the intended readers need to know.

B. Your own experience with the topic of the manual.

C. What you would like to teach the readers.

答案：A

4. When a verbal message and a nonverbal message disagree with each other, most of the time we

A. believe the verbal message

B. believe the nonverbal message

C. believe both of the two kinds of languages

答案：B

5. What is especially important when talking on the telephone?

A. Speaking clearly.

B. Avoiding distractions.

C. Speaking more loudly than usual.

答案：A

6. What is the main purpose of a process description?

A. To enable the reader to describe things.

B. To explain how something works.

C. To describe what an object looks like.

答案：B

7. Sending a follow-up letter after a job interview shows

A. you know you are a serious contender for the position

B. you remember what you said during the interview

C. you are interested in the job and want to know the decision

答案：C

8. The three main parts of the delivery of an oral presentation are

A. vocal qualities, nonverbal symbols, and visual aids

B. dress, visual aids, and nonverbal symbols

C. statistics, nonverbal symbols, and dress

答案：A

9. If someone talks about the pitch of a voice,he is referring to its

A. loudness or softness

B. highness or lowness

C. clarity or vagueness

答案：B

10. The way you talk and act during an interview shows the interviewer whether

A. you can act naturally

B. you can advance quickly on the job

C. you have good communication skills

答案：C

II. TRUE/FALSE（10 小题，每小题 2 分，共 20 分）

Write a T if the statement is true. Write an F if the statement is false. Your judgment should be based on your understanding of the course book.

11. Body language is one of the most important verbal symbols.

答案：F

12. Manuals can be written for people at any level of experience.

答案：T

13. As a general rule, you should present a new visual aid about every minute.

答案：F

14. Listening is the communication form we use most frequently.

答案：T

15. A meeting is an important means of exchanging information in a business setting.

答案：T

16. An organization chart is a step-by-step diagram of a procedure or process.

答案：F

17. Analyzing your audience is an important part of planning for an oral presentation.

答案：T

18. Do not leave an interview without asking about salary and benefits.

答案：F

19. E-commerce is the buying and selling of goods and services on the Internet.

答案：T

20. Brainstorming is a way of generating new ideas.

答案：T

III. READING COMPREHENSION（10 小题，每小题 2 分，共 20 分）

Read the following two passages and answer the questions.

Passage One

Electronic banking has radically changed the way customers can do banking. Before e-banking, if you wanted to check an account balance, you physically had to go to the bank branch. Now there are many banking methods available. ATMs have become very useful, because they allow you to check balances, make deposit, withdraw funds and transfer money. Telephone banking enables you to conduct electronic funds transfer, check balances and pay bills. Mobile banking functions nearly the same as telephone banking, except that information is carried by Short Message Service. Online banking on the other hand provides you with many more services. They include changing account details like address, and password, arranging bill payments, viewing transactions and transferring money between accounts. It is important to protect your personal information when banking online. You should clear your cookies after each banking session, and make sure that your password is long enough to prevent it from being easily hacked.

21. People used to check their account balance at/by

A.Banks  B. ATMs  C. online banking

答案：A

22.Which seems to have most functions?

A.ATM.  B. online banking.  C. telephone banking.

答案：B

23. Which of the following is NOT true according to the passage?

A. You can take out money at ATMs.

B. E-banking is very convenient and time-saving.

C. Online banking password should be as short as possible.

答案：C

24. It is important to protect your when banking online.

A.Address  B. password  C.account

答案：B

25.The passage is mainly about

A. to be safe in online banking

B. how to change a customer's personal information in a bank

C. what types the e-banking includes and the basic function for each type

答案：C

Passage Two: Fax About Closing a Company's Bank Account

Strong Int'l Trading Inc

109-3860 Jacombs Road

Richmond, BC V6V 1Y6 Canada Tel/Fax: 604-270-3381

To: ABC Bank Ltd. Attn, Wu Ming, Director

Date: September 19, 2016 Pages:1

Sub: Request to Close Account

Dear Mr. Wu,

Could you please arrange the closure of Account No. 1234567 as we are dissatisfied with the services provided by your bank?

Please transfer the remaining account balance, after deducting all relevant bank charges (if any) to our A/C7654321. Your kind cooperation in this regard will be highly appreciated.

Yours sincerely,

Account Signatory

Enclosed: Deposit Book (s)

26. Why is Strong Int'l Trading Inc unable to maintain its A/C with the bank?

A. Because it has a new partner.

B. Because it will move to a new city.

C.Because it isn't satisfied with the bank's service.

答案：C

27.What does Strong Int'l Trading Inc ask the bank to do?

A. To arrange its account.

B. To close its account.

C. To maintain its account.

答案：B

28. After deducting all relevant bank charges the bank should

A. apologize to the company.

B. provide a better service to the company

C. transfer the remaining account balance to the company

答案：C

29.From the title of Strong Int'l Trading Inc, we can see it is a company in

A.commerce  B. finance  C. services

答案：A

30.The tone of the fax is

A.joyful  B.polite  C. rude

答案：B

IV. TRANSLATION（5 小题，每小题 4 分，共 20 分）

Translate the following sentences into Chinese:

31. Preparing formal oral presentations is challenging.

答案：准备正式的口头陈述是有挑战性的。

32. Don't guess when giving customers information.

答案：为顾客提供信息时，不要靠猜测。

33. Instructions tell readers how to do something.

答案：说明书告诉读者如何做某事。

34. Sincerity is a critical part of your image.

答案：真诚是自身形象的一个关键部分。

35. Based on the resume’s appearance, the reader forms a first impression.

答案：简历的外观会给读者留下第一印象。

V. WRITING（1 小题，共 20 分）

36. You are Bob, working at a supermarket. Your supermarket is about to offer discounts (打折促销) on the International Children's Day.Write an e-mail to your customers:

(1) to tell them when and where your supermarket offers discounts;

(2) to inform them of your offer;

(3) to invite them to come.

写作评分标准

1. 格式、版面：5 分

2. 内容（包含全部提示要点、语气礼貌得体）：10 分

3. 拼写、语法、用词等：5 分