国家开放大学2023年秋季学期期末统一考试 民航商务英语试题

试卷代号：23881　　考试时间：2024年1月

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一、业务英语单选题（本题共20小题，每小题2分，共40分。请在给出的选项中，选出最符合题目要求的一项）

1. How would you like to deal _ the following situation?

A. to

B. on

C. with

标准答案：C

2. The crew seems to be _ me.

A. ignoring

B. ignore

C. ignored

标准答案：A

3. ______ is a process that you can learn to master and be more effective at carrying out.

A. Communicative

B. Communication

C. Communism

标准答案：B

4. "Adjust your Mindset" means you're giving ______ percent of your focus to your passenger.

A. 100

B. 90

C. 80

标准答案：A

5. Once you are aware that you passenger is ______, then your first priority is to put yourself into a customer service mindset.

A. happy

B. unhappy

C. happiness

标准答案：B

6. The seat you are taking is in ______ emergency area, you are kindly requested to read safety instruction and do not touch the red handle.

A. emergency

B. emergence

C. existence

标准答案：A

7. Belongings可以在民航英语中应译为

A. 属于物品

B. 归属品

C. 随身物品

标准答案：C

8. 在机场中Boarding pass是 ______ 的意思。

A. 登机通道

B. 登机牌

C. 通行证

标准答案：B

9. CAAC是 ______ 的缩写。

A. 中国东方航空公司

B. 中国南方航空公司

C. 中国民用航空总局

标准答案：C

10. As we are taking off soon for your safety, please make sure your ______ are drawn up.

A. window shades

B. light board

C. blocking glass

标准答案：A

11. We ______ that due to bad weather we will still have to wait 30 minutes.

A. have been informed

B. informed

C. have informed

标准答案：A

12. We are sorry that we will have to change to another aircraft during ______ problem.

A. technology

B. technical

C. technique

标准答案：B

13. The airplane is ______ into the runway for take off.

A. taxi

B. taxiing

C. taxied

标准答案：B

14. Please return your seat back to the ______ position, secure your table and footrest, open the window shades and check that you seat belt is securely fastened.

A. slope

B. down

C. upright

标准答案：C

15. Our airplane is taxiing and all passengers ______ with you seat belt fastened and luggage stowed.

A. must be seated

B. must seat

C. should be seated

标准答案：A

16. Keep brace position until the aircraft comes to a ______ stop.

A. complete

B. almost

C. nearly

标准答案：A

17. Please ______ eyeglasses, denture and deaf-aid and put them in your coat pocket.

A. remove

B. leave

C. transit

标准答案：A

18. ______ both your arms and cross them on the seat back in front of you, lower your head and place both your feet firmly on the floor.

A. Stretching

B. Stretch

C. To stretch

标准答案：B

19. The life vest is under your seat. Take it out and ______ it, slip it on over your head. Fastened buckles and pull tightly.

A. unwrap

B. unwrapping

C. to unwrap

标准答案：A

20. In addition, there are two ______ exits upstairs.

A. alternative

B. another

C. other

标准答案：A

二、业务英语多选题（本题共10小题，每小题2分，共20分。多选、漏选、错选均不得分）

21. 中国的主要节日有。

A. The lantern Festival

B. Tomb-Sweeping Day

C. Double-ninth Day

D. The Spring Festival

标准答案：ABCD

22. 主要的西方节日有。

A. Valentine's Day

B. Carnival

C. World Consumer Right Day

D. April Fool's Day

标准答案：ABCD

23. List of meals

A. Tray snack(盘点)

B. Box snack(盒点)

C. Late night supper(夜宵)

D. Refreshment(快餐)

标准答案：ABCD

24. 衡量immigrant的两个条件。

A. Leaving their country

B. Settle permanently(永久地)in another country

C. Have more money

D. Have no freedom

标准答案：AB

25. 向舱内乘客解释飞机在空中Circling的两个原因。

A. Unfavorable weather conditions

B. Poor visibility

C. Poor mindset of pilot

D. Bad temper of the passenger

标准答案：AB

26. During the flight the cabin attendants should do the following things.

A. Serve the drinks

B. Serve the meals.

C. Give out headsets

D. Collect passenger’s passports.

标准答案：ABC

27. Before the meal, the captain attendance should heat in the ovens in the galley.

A. The salad

B. The chicken and beef

C. The rice

D. The fish

标准答案：BCD

28. The passenger cabin layout consists of three sections.

A. The first class

B. The business class

C. The economy class

D. The cockpit

标准答案：ABC

29. During the film, the cabin attendants will not _.

A. wake up the passengers

B. watch the film with the passengers

C. have a chat in the cabin

D. have a rest in turn

标准答案：ABC

30. When the plane is taking off,the passengers.

A. are advised to fasten their seat belts

B. must be told to fasten the seat belts

C. are advised to be calm

D. are forbidden to go to lavatory

标准答案：ABCD

三、业务英语是非题（正确写T，错误写F。本题共15小题，每小题2分，共30分）

31. Service on board. 指的是机上服务。（ ）

标准答案：T

32. 用英语表达"给你"这个概念：不说give you而说Here you are。（ ）

标准答案：T

33. 霞多丽（Chardonnay）葡萄，是白葡萄的皇后，所酿的白葡萄酒从法国的 Chablis 到阿根廷的 Mendoza 再到澳大利亚的 Barossa Valley 质量始终如一。（ ）

标准答案：T

34. US Customs and Border Protection（美国海关和边境保护局）提供海关申报单。（ ）

标准答案：T

35. 在英语护照中 family name 指的是名，first name or given name 指的姓。（ ）

标准答案：F

36. 如果想表达“由于机械故障无法排除，我们需要换乘另一架飞机”，用英语可以这样说：We have to change to another aircraft because of the mechanical trouble.（ ）

标准答案：T

37. 如果想表达“根据中华人民共和国海关规定，您请将您的手提行李带下飞机，接受海关检查”，用英语可以这样表示：In compliance with Chinese customers regulations you are subject to customs inspection with all your belonging.（ ）

标准答案：T

38. 坐在紧急出口的旅客，不仅要被告知“禁止拉动紧急出口的手柄”，还要了解一下紧急出口舱门的打开分解图，自己先弄明白，怎么先打开紧急出口。（ ）

标准答案：T

39. 对于行动不便，缺乏良好中文语言表达能力，听觉和视觉能力，信息传达能力的旅客不应该坐在紧急座位上。（ ）

标准答案：F

40. UM 是无人陪伴儿童的缩写。（ ）

标准答案：T

41. CIP 是常旅客的意思。（ ）

标准答案：T

42. CIQ是海关移民局检疫的缩写。（ ）

标准答案：T

43. Cabin Getting Ready是客舱准备的意思。（ ）

标准答案：T

44. 登机音乐一直播放到飞机起飞前5分钟，但在航班飞行期间不播放。（ ）

标准答案：T

45. （本题为翻译题题干，无是非判断）（ ）

标准答案：T

四、机舱广播翻译题（英译汉，本题共1小题，共10分）

46. Ladies and Gentlemen,

We will now explain the use of the life vest, oxygen mask and sea belt and show you the location of the emergency exists.

Your life vest is located under your seat. To put the vest on, slip it over your head.

Fasten the buckles and pull the straps tightly around your waist.

To inflate the vest, pull down firmly on the tabs, but do not inflate in the cabin.

If your vest needs further inflation you can pull the mouth-pieces from either side of the upper part of the vest and blow into tubes.

Your oxygen mask is located in a compartment above your head. It will drop automatically in case of emergency.

Pull the mask family toward yourself to start the flow of oxygen.

Place the mask over your nose and mouse and slip the plastic band over your head. In a few seconds, the oxygen will begin to flow.

标准答案：

女士们先生们，现在客舱服务员向您介绍救生衣、氧气面罩、安全带的使用方法和应急出口的位置。救生衣位于您座椅下面的口袋里，使用时取出，经头部穿好。将带子围在腰上扣好、系紧。然后打开充气阀门，但客舱内不要充气。充气不足时，请将救生衣上部的两个人工充气管拉出，用嘴向里充气。氧气面罩储藏在您头顶上方，发生紧急情况时，面罩会自动脱落。氧气面罩脱落时用力向下拉面罩。将面罩罩在口鼻处，把袋子套在头上，几秒钟后便可以进行正常呼吸。