单元自测1（10分）

试卷总分:100  得分:100

一、选择填空题（每题10分，共5题）

1.—__________________

— I expect to depart for Frankfurt on Sunday, September 1st, any time after 13:00 pm.

A.How would you like to go

B.Where shall I make hotel reservation

C.When do you plan to leave

2.—__________________

— Yes, business class.

A.Will you fly business class

B.When do you plan to leave

C.Where shall I make hotel reservation

3.You can download and print off the ____________ online.

A.from

B.form

C.formal

4.Can you fill me ____________  I need some detailed information.

A.in

B.up

C.out

5.The processing time ____________ per embassy.

A.various

B.variety

C.varies

二、阅读理解/翻译/完形填空（题型随机）（共50分）

6.阅读理解：根据文章内容，完成选择题（每题10分）。

 Schengen Visa Application Steps

　　Identify the country or countries you will be travelling to. It is particularly important to know which countries you are travelling to because it determines where and how you are going to send your application. 

　　●If you are intending to visit just one Schengen country, you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country. 

　　●If you are intending to visit two or more Schengen countries, your application must be sent to the embassy or consulate of the country that shall be your main destination.

　　●If you are intending to visit several Schengen countries, but do not have a main destination, you should apply for the visa at the embassy or consulate of the first Schengen country on your travel itinerary. 

　　Fill out an application form beforehand to obtain a Schengen visa. You can download and print off the form online. 

　　Prepare all the requirements for your Schengen visa application. Depending on the consulate or embassy, you are required to show the following documents:

　　●A valid national passport

　　●Evidence showing the purpose of your trip (e.g. hotel reservations)

　　●Proof of medical insurance

　　●A round-trip travel ticket

　　●Proof of funds

　　Check the processing time to ensure you get your Schengen visa on time. The processing time varies per embassy, so it is important to take the processing time into account when planning your trip.

 This passage is mainly about    1    . 

A. what is a Schengen visa 

B. who can apply for a Schengen visa 

C. how to apply for a Schengen visa

2. If you are intending to visit two or more Schengen countries, you will need to send your application    2    . 

A. to the embassy or consulate of the country that shall be your main destination

B. directly with the embassy or consulate of that particular country

C. to the embassy or consulate of the first Schengen country on your travel itinerary

3. You can download and print off the form    3    . 

A. via your phone 

B. on the Internet 

C. by your friends

4. You are required to show the following documents EXCEPT    4    . 

A. a round-trip travel ticket 

B. a valid national passport 

C. a birth certificate

5. The processing time is    5    per embassy. 

A. different 

B. the same

C. similar

(1).__1__

A.A

B.B

C.C

(2).__2__

A.A

B.B

C.C

(3).__3__

A.A

B.B

C.C

(4).__4__

A.A

B.B

C.C

(5).__5__

A.A

B.B

C.C

单元自测2（10分）

试卷总分:100  得分:100

一、选择填空题（每题10分，共5题）

1.— What does the customer's complaint say

— _________________.

A.He says he will write us a thank-you letter

B.He says he hasn't gotten back the monitor for repairs

C.He wants to know whether we could give him a discount

2.— Hello, is that Sail Moving Company

— _________________

A.Yes, this is Jack speaking. Thanks for calling. What can we do for you

B.Yes, I'm Jack. Thanks for calling. What can we do for you

C.Yes, speaking. What can I do for you

3.If any of the articles are damaged during move, you may make a _________ for compensation with our company.

A.request

B.demand

C.claim

4.Some stores even offer _________ lanes for customers with 10 items or less to checkout quickly.

A.expire

B.express

C.exact

5._________ the situation may be, make sure that you don't leave your customer with an unanswered question.

A.Whatever

B.Whenever

C.However

二、阅读理解/翻译/完形填空（题型随机）（共50分）

6.翻译：为句子选择正确的翻译（每题10分）。

 The American idea of custom service is to make each customer the center of attention.   1    

A. 美式客服理念认为每位客户都是关注的焦点。

B. 美国的客户都有以自己为中心的想法。

C. 美国的客户服务人员都有以客户为中心的想法。

2. Many products come with a money-back guarantee.   2    

A. 许多产品都要先付款得以保障。

B. 许多产品都有退款承诺。

C. 许多产品都要退款。

3. Make sure to look your customers in the eye.   3    

A.确保要把顾客像眼睛一样珍视。

B.确保把顾客看在眼睛里。

C.确保要直视顾客的眼睛。

4. Always look for ways to go above and beyond the expectations of your customers.   4    

A. 一定要想方设法，超越顾客的期望。

B. 一定要寻求在顾客期待之外的想法。

C. 总是要寻找达到顾客期望的方法。

5. The worst thing is that you discovered at the last moment there were missing parts in the order before shipment.   5    

A. 最糟糕的事情是，在装船之前的最后时刻，你发现订单货物有遗漏。

B. 最糟糕的事情是到了最后一刻还没有装船。

C. 最糟糕的事情是在装船前的最后一刻，你有所发现。

(1).__1__

A.A

B.B

C.C

(2).__2__

A.A

B.B

C.C

(3).__3__

A.A

B.B

C.C

(4).__4__

A.A

B.B

C.C

(5).__5__

A.A

B.B

C.C

单元自测3（10分）

试卷总分:100  得分:100

一、选择填空题（每题10分，共5题）

1.—Okay then, so to confirm: a 6% discount but you pay all the shipping and installation costs.

—____________. I'll call you tomorrow.

A.Sorry, it's not clear

B.That sounds all right

C.Sorry, we didn't discuss about that

2.—Hello, this is Lucas Bowen. I'd like to order some machines.

 —___________. When do you need them?

A.Sorry, I am busy?

B.No problem

C.No, you can do it online

3.Although he has sought to find a peaceful _____, he is facing more pressure from his business rivals.

A.solute

B.solve

C.solution

4.To attract investors, the government has _____ its tax and labor laws.

A.adapted

B.applied

C.adjusted

5.That might be acceptable ______ you handle the insurance fees.

A.if

B.whether

C.even if

二、阅读理解/翻译/完形填空（题型随机）（共50分）

6.阅读理解：根据文章内容，选择正确答案（每题10分）。

　　Emotions play an important part in the negotiation process, although it is only in recent years that their effect is being studied. Emotions have the potential to play either a positive or negative role in negotiation. During negotiations, the decision as to whether or not to settle rests in part on emotional factors. Negative emotions can cause intense and even irrational behavior, and can cause conflicts and negotiations to break down, but may be instrumental in attaining concessions. On the other hand, positive emotions often facilitate reaching an agreement and help to maximize joint gains, but can also be instrumental in attaining concessions. Positive and negative discrete emotions can be strategically displayed to influence task and relational outcomes and may play out differently across cultural boundaries.

 Emotions play an important role during the negotiation, although their effect is being studied just    1    .

 A. at the beginning of negotiation practice

 B. during the negotiation process

 C. not long before

2. Negative emotions may    2    make concessions.

 A. be helpful to 

 B. be harmful to 

 C. be nothing to

3. During negotiations, the decision as to whether or not to settle depends in part on emotional factors.   3    

A. totally

B. to some extend

C. completely not

4. Attaining concessions can be done    4    . 

 A. only by negative emotions 

B. only by positive emotions 

C. by both negative and positive emotions

5. In different cultures, negotiators should use?   5    ? strategies to show positive and negative emotions. 

A. the same

B. different

C. no

(1).__1__

A.A

B.B

C.C

(2).__2__

A.A

B.B

C.C

(3).__3__

A.A

B.B

C.C

(4).__4__

A.A

B.B

C.C

(5).__5__

A.A

B.B

C.C

单元自测4（10分）

试卷总分:100  得分:100

一、选择填空题（每题10分，共5题）

1.— I had a really good weekend at the seaside. 

—____________.

A.Oh, that's very nice of you

B.Oh, I'm glad to hear that

C.It's a pleasure

2.—Thanks for inviting me, John, but I've already made other plans. 

— _________. Maybe another time.

A.I hope you enjoy it

B.That's good

C.Oh! I'm sorry to hear that

3.Some in the market now want government _____ in order to reduce costs.

A.regulation

B.regulate

C.regular

4.We didn't understand how difficult it was to ____ such a breakfast.?

A.district

B.distribute

C.distract

5.It should ____ that franchising is one of the means available for getting investment money without giving up control of the chain operation and building a distribution system for servicing it.

A.recognize

B.be recognizing

C.be recognized

二、阅读理解/翻译/完形填空（题型随机）（共50分）

6.阅读理解：根据文章内容，选择正确答案（每题10分）。

　　China has the most franchises in the world but the scale of their operations is relatively small. Each system in China has an average of 43 outlets, compared to more than 540 in the United States. Together, there are 2,600 brands in some 200,000 retail markets. KFC was the most significant foreign entry in 1987 and is widespread. Many franchises are in fact joint-ventures, as at their forming the franchise law was not explicit. For example, McDonald's is a joint venture. Pizza Hut, TGIF, Wal-mart, Starbucks followed a little later. But total franchising is only 3% of retail trade, which seeks foreign franchise growth. The year 2005 saw the birth of an updated franchise law, “Measures for the Administration of Commercial Franchise”. Previous legislation (1997) made no specific inclusion of foreign investors. Today the franchise law is much clearer by virtue of the 2007 law, a revision of the 2005 law. The laws are applicable if there are transactions involving a trademark combined with payments with many obligations on the franchisor. The law comprises 42 articles and eight chapters.

 According to the passage, the passage mainly talks about    1    . 

 A. the scale of franchising in China 

B. the franchise law in China 

C. an outline of franchising in China

2. KFC was the    2    foreign franchise to China in 1987 and is widespread.

 A. most profound

B. first

C. wealthiest

3. Many franchises are in fact joint-ventures, because    3    . 

 A. at the beginning stage, franchise law was not so clear 

 B. at the beginning stage, many franchises could not find the right partners

 C. many foreigners were not familiar with Chinese culture

4. Foreign franchise grows in China because of    4    .

 A. the open policy

 B. the small amount of retail trade 

 C. the Chinese culture

5. The writer has the    5    attitude to franchising in China

 A. negative

B. positive

C. neutral

(1).__1__

A.A

B.B

C.C

(2).__2__

A.A

B.B

C.C

(3).__3__

A.A

B.B

C.C

(4).__4__

A.A

B.B

C.C

(5).__5__

A.A

B.B

C.C

单元自测5（10分）

试卷总分:100  得分:100

一、选择填空题（每题10分，共5题）

1.—Are the Project Managers linking up OK?

—They seem to be, yes._________ .

A.One of them hopes to quit now

B.There's been a good atmosphere at the first management meetings

C.They don't seem to know each other

2.—Are the Project Managers sharing information and contacts and so on?

— ________ .

A.Yes, there's really nothing to worry about

B.Yes, they hesitate to do it

C.No, they are doing very well

3.Cooperating is simply working together ______ teammates ______ the good of the team.

A.as…for

B.with…at

C.for…on

4.Better understanding of team work can make you a more effective employee and give you an extra ______ in your corporate office.?

A.edge

B.badge

C.age

5.You can show respect to your teammates _______ everyone fairly and equally.

A.to treat

B.treated

C.by treating

二、阅读理解/翻译/完形填空（题型随机）（共50分）

6.阅读理解：根据文章内容，选择正确答案（每题10分）

Team Spirit

　　Team spirit can make or break a team. Teammates who have team spirit are better able to work together and achieve team goals. They are also more satisfied with their team activities. John Wooden, a former basketball coach at UCLA, said, “Team spirit means you are willing to sacrifice personal considerations for the welfare of all. That defines a team player.” There are certain skills team members develop that serve as good examples of team spirit.

　　Cooperation

　　Cooperating is simply working together as teammates for the good of the team. Cooperation is a skill that team members can sharpen during practice. For example, basketball players must practice passing the ball in different plays and situations. Team efficiency is directly related to the cooperation of its members. Acting cooperatively is a good way to show team spirit because doing so contributes to the overall success of the team.

　　Motivation

　　Team members must fulfil their duties with their full efforts. Staying motivated shows team spirit because it shows that you want the team to do well. This includes being motivated to give your best in practice and in competition, as well as outside of team activities. For example, a baseball player can show team spirit by being motivated to practice his swing outside of practice.

　　Respect

　　Respect for your fellow team members is a must. You can show respect to your teammates by treating everyone fairly and equally. Teammates also respect each other by allowing everyone to participate. Respecting fellow teammates keeps everyone in a good mood and encourages overall team spirit. For example, people can show team spirit through respect by encouraging other team members who might be struggling.

?

 Teammates who have team spirit    1    .

 A. can break a team 

 B. are better able to work together and achieve team goals

 C. are less satisfied with their team activities

2. According to the article, team spirit means    2    .

 A. cooperation and motivation

 B. motivation and respect

 C. cooperation, motivation and respect

3. Cooperation is a skill that    3    .

 A. can be sharpened during practice

 B. is born with

 C. everyone should have

4. Being motivated means    4    .

 A. you should compete with others

 B. you should practice swing outside of practice

 C. you should give your best in any circumstances

5. Respecting your teammates    5    .

 A. can treat everyone fairly and equally 

 B. can keep everyone in a good mood

 C. can discourage overall team spirit

(1).__1__

A.A

B.B

C.C

(2).__2__

A.A

B.B

C.C

(3).__3__

A.A

B.B

C.C

(4).__4__

A.A

B.B

C.C

(5).__5__

A.A

B.B

C.C

单元自测6（10分）

试卷总分:100  得分:100

一、选择填空题（每题10分，共5题）

1.— I thought that if I could get your support first, it might make getting approval easier.

— _________ .

A.We will need another four thousand dollars to cover the cost

B.Well, you've got my support on this

C.You only need a budget increase for the first order

2.— How much of a problem meeting the budget?

 — _______.

A.The product should finance itself

B.Well, it seems that we underestimated the costs

C.You only need a budget increase for the first order

3.?The bottom half shows ______ this money came from.??

A.where

B.what

C.why

4.For a limited company, this will include the money ______ issuing shares, and is known as the share capital.

A.?raise for

B.raised by

C.raising at

5.I'm still working on ______ a few problems.

A.iron in

B.to iron at

C.ironing out

二、阅读理解/翻译/完形填空（题型随机）（共50分）

6.完形填空：选择正确答案，补全文章（每题10分）。

 Alibaba Seeks to Raise Billions in IPO

　　Investors in the United States are preparing for the first public sale of stock in the Chinese company Alibaba. The company sells goods?   1    linking buyers and sellers in the huge Chinese online market. Alibaba is expected to?   2    its initial public offering, called an IPO, in September on the New York Stock Exchange.

　　The total value of the company, based in Hangzhou, has been estimated at about $200 billion. Reports from Bloomberg News say Alibaba is offering investors a 12 percent?   3    of the company. That would mean the company could raise?   4    $20 billion dollars in the public stock sale.

After the IPO, Alibaba could become one of the most?   5    technology companies in the world. Apple, for example, has a market value of about $600 billion. Google is valued at about $390 billion and Microsoft is worth about $370 billion.

(1).__1__

A.in

B.with

C.by

(2).__2__

A.sell

B.make

C.go on

(3).__3__

A.share

B.capital

C.profit

(4).__4__

A.as more as

B.as much as

C.as many as

(5).__5__

A.value with

B.valuate

C.valuable

单元自测7（10分）

试卷总分:100  得分:100

一、选择填空题（每题10分，共5题）

1.—Amy, do you shop online often? 

— ______________.

A.No, I don't think so?

B.That's a good idea

C.Yes. It's very convenient and the price is often lower than in store

2.—Some friends say when they get the article, ______________.

—That happens. So close quality control is needed to avoid e-shoppers' fraud.

A.it's quite different from what they saw on the website advertisement

B.it's quite same to what they saw on the website advertisement

C.it's easy to lose personal information

3.Chinese shoppers spent billions online yesterday as they took advantage _____ discounts offered on Singles Day (November 11).?

A.?in

B.of

C.with

4.An on-line virtual supermarket ______ the real supermarket, which makes it feel so real.?

A.stimulates ?

B.simulates ?

C.simulators

5.Sometimes I surf online shops to check some related information, and then go to a physical store to do the ______ shopping.

A.virtual?

B.simulated ??

C.actual

二、阅读理解/翻译/完形填空（题型随机）（共50分）

6.阅读理解：根据文章内容，判断正误（每题10分）。

 Online Shopping Spree Sets Record

　　Chinese shoppers spent billions online yesterday as they took advantage of discounts offered on Singles Day (November 11). It is a festival for young single people to celebrate by eating together, sending gifts or going shopping, thus seized on by online retailers to increase sales.

　　It took only 13 hours for sales on just two online sites, Taobao and Tmall, to fly past last year's overall total of 19.1 billion yuan (US$3.1 billion).The final figure of Singles Day reached an astonishing 35.02 billion yuan as hundreds of thousands of consumers rushed to buy clothes, furniture, and home decoration items at discount prices. What friends and colleagues greeted each other with that day was “Bought anything today?” as they exchanged tales of bargains or disappointing news of popular items sold out minutes after the spree began at midnight.

　　In under nine hours, turnover at the Alibaba Group's Tmall and Taobao sites had exceeded that of last year's Cyber Monday, a similar event in the United States.

　　“We hope other e-commerce sites also did a good job as we want Singles Day to be a holiday for consumers and a good chance for retailers to discover the unmet needs of shoppers,” Jack Ma, founder and chairman of Alibaba Group, told reporters.

　　“It's not a difficult thing to bring our total transaction size to 100 billion yuan in a couple of years but we hope to do more to help vendors and manufacturers to upgrade their products and service to reach more clients,” Ma said at a news briefing.

?

 Online retailers took hold of the shopping spree to increase sales successfully.   1    

2. The final figure of Singles Day for this year reached 19.1 billion yuan.   2    

3. Cyber Monday is a similar event in the Great Britain.   3    

4. Other e-commerce sites did as well as Alibaba Group on Singles Day.   4    

5. Jack Ma's goal of transaction size is to reach 100 billion yuan in several years.   5

(1).__1__

A.T

B.F

(2).__2__

A.T

B.F

(3).__3__

A.T

B.F

(4).__4__

A.T

B.F

(5).__5__

A.T

B.F

单元自测8（10分）

试卷总分:100  得分:100

一、选择填空题（每题10分，共5题）

1.—We've done very well so far but if we want to see serious growth ______________.

—Yeah...maybe. But I have my doubts.

A.it might be time to stick to original business model

B.?it might be time not to change company model

C.?it might be time to ditch our old business model and go public

2.—You mean... like becoming a publicly-traded company?

—That's right. ______________ .

A.It's something we should give serious consideration to

B.It will still be a privately held company

C.It will become a privately held company?

3.His ideas are linked to the theory________markets are efficient, which means market actors taking all available information to create the correct price for things at any given time.?

A.?which

B.who

C.that?

4.?Well，the day we offer stock for sale is the day we will see how much______there is in our company.?

A.fact

B.fate

C.faith?

5.Can you tell us why you think this makes good business ______to you?

A.deal ?

B.sense

C.program

二、阅读理解/翻译/完形填空（题型随机）（共50分）

6.完形填空：选择正确答案，补全文章（每题10分）。

 Alibaba Seeks to Raise Billions in IPO

　　Investors in the United States are preparing for the first public sale of stock in the Chinese company Alibaba. The company sells goods?   1    linking buyers and sellers in the huge Chinese online market. Alibaba is expected to?   2    its initial public offering, called an IPO, in September on the New York Stock Exchange.

　　The total value of the company, based in Hangzhou, has been estimated at about $200 billion. Reports from Bloomberg News say Alibaba is offering investors a 12 percent?   3    of the company. That would mean the company could raise?   4    $20 billion dollars in the public stock sale.

After the IPO, Alibaba could become one of the most?   5    technology companies in the world. Apple, for example, has a market value of about $600 billion. Google is valued at about $390 billion and Microsoft is worth about $370 billion.

(1).__1__

A.in

B.with

C.by

(2).__2__

A.sell

B.make

C.go on

(3).__3__

A.share

B.capital

C.profit

(4).__4__

A.as more as

B.as much as

C.as many as

(5).__5__

A.value with

B.valuate

C.valuable