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湖南开放大学2024年秋学期《商务英语4》单元自测【标准答案】

Time2024-09-29Hits浏览量: 6
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单元自测1(10分)

试卷总分:100  得分:100


一、选择填空题(每题10分,共5题)


1.— How would you like to go 

 —__________________.

A.I'll get in touch with the railroad

B.I'd like to fly to Frankfurt for a stay of two days

C.I expect to depart for Frankfurt on Sunday, September 1st


2.—__________________ 

— I expect to depart for Frankfurt on Sunday, September 1st, any time after 13:00 pm.

A.How would you like to go

B.Where shall I make hotel reservation

C.When do you plan to leave


3.Many of the banks and travel services in the western countries provide convenience for the travellers by issuing traveller's ____________. 

A.checks

B.cash

C.credit cards


4.You can download and print off the ____________ online.

A.from

B.form

C.formal


5.If you are intending ____________ just one Schengen country, you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country.

A.to visit

B.visiting

C.visited



二、阅读理解/翻译/完形填空(题型随机)(共50分)


6.阅读理解:根据文章内容,完成选择题(每题10分)。

 Schengen Visa Application Steps

 


  Identify the country or countries you will be travelling to. It is particularly important to know which countries you are travelling to because it determines where and how you are going to send your application. 

  ● If you are intending to visit just one Schengen country, you will need to apply for the Schengen visa directly with the embassy or consulate of that particular country. 

  ● If you are intending to visit two or more Schengen countries, your application must be sent to the embassy or consulate of the country that shall be your main destination.

  ● If you are intending to visit several Schengen countries, but do not have a main destination, you should apply for the visa at the embassy or consulate of the first Schengen country on your travel itinerary. 

  Fill out an application form beforehand to obtain a Schengen visa. You can download and print off the form online. 

  Prepare all the requirements for your Schengen visa application. Depending on the consulate or embassy, you are required to show the following documents:

  ● A valid national passport

  ● Evidence showing the purpose of your trip (e.g. hotel reservations)

  ● Proof of medical insurance

  ● A round-trip travel ticket

  ● Proof of funds

  Check the processing time to ensure you get your Schengen visa on time. The processing time varies per embassy, so it is important to take the processing time into account when planning your trip.

 


 This passage is mainly about    1    . 

A. what is a Schengen visa 

B. who can apply for a Schengen visa 

C. how to apply for a Schengen visa

 

2. If you are intending to visit two or more Schengen countries, you will need to send your application    2    . 

A. to the embassy or consulate of the country that shall be your main destination

B. directly with the embassy or consulate of that particular country

C. to the embassy or consulate of the first Schengen country on your travel itinerary

 

3. You can download and print off the form    3    . 

A. via your phone 

B. on the Internet 

C. by your friends

 

4. You are required to show the following documents EXCEPT    4    . 

A. a round-trip travel ticket 

B. a valid national passport 

C. a birth certificate

 

5. The processing time is    5    per embassy. 

A. different 

B. the same

C. similar

(1).__1__

A.A

B.B

C.C

(2).__2__

A.A

B.B

C.C

(3).__3__

A.A

B.B

C.C

(4).__4__

A.A

B.B

C.C

(5).__5__

A.A

B.B

C.C


单元自测2(10分)

试卷总分:100  得分:100


一、选择填空题(每题10分,共5题)


1.— What does the customer's complaint say 

— _________________.

A.He says he will write us a thank-you letter

B.He says he hasn't gotten back the monitor for repairs

C.He wants to know whether we could give him a discount


2.— The client said he had to send a monitor back three times before the problem was solved. Do you have a reason for this 

— _________________.

A.Well, I wonder whether the recent layoffs are affecting the quality of our customer service

B.What do you think  But I have no idea 

C.That's the client's own problem, I guess


3.Customers often remain _________ to a business that has excellent service even if their prices are high. 

A.loyal

B.loyally

C.loyalty


5.Customers won't find store clerks sitting around _________ .

A.watching TV or playing cards

B.to watch TV or play cards

C.watching TV or to play cards


5.Looking your customers in the eye shows that we are listening to them and hearing _________ .

A.why are they saying

B.how are they saying

C.what they are saying



二、阅读理解/翻译/完形填空(题型随机)(共50分)


6.阅读理解:根据文章内容,把每一段和其所谈论的话题相匹配(每题10分)。

 Customer Service

 


 The American idea of customer service is to make each customer the center of attention. And wherever you go, good customer service means making customers feel special.   1    

 

2. When customers get to a store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. Customers usually don’t have to ask how much items cost, since prices are clearly marked.   2    

 

3. When customers are ready to checkout, they can go to the nearest and shortest checkout lane. Good stores open new checkout lanes when the line ups get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you and have a nice day” from the clerk.   3    

 

4. In America, customer service continues long after the sale. Many products come with a money-back guarantee. Expensive items like cars, computers or stereos often have a warranty that ensures trouble-free use for a period of a year or more. Advertisements regularly include the motto, “Your satisfaction is guaranteed”. So if there is a problem with the product, customers can take it back. The customer service representative will often allow them to exchange the item or return it for a full refund.   4    

 

5. Customer service in America grows out of the belief that “the customer is always right”. If a person receives poor service from a store, he probably will avoid shopping there in the future. On the other hand, customers often remain loyal to a business that has excellent service even if their prices are high.   5    

 

 

 

 

(1).__1__

A.satisfaction guaranteed

B.the American idea of customer service

C.customer loyalty

D.honored guest

E.checkout service

(2).__2__

A.satisfaction guaranteed

B.the American idea of customer service

C.customer loyalty

D.honored guest

E.checkout service

(3).__3__

A.satisfaction guaranteed

B.the American idea of customer service

C.customer loyalty

D.honored guest

E.checkout service

(4).__4__

A.satisfaction guaranteed

B.the American idea of customer service

C.customer loyalty

D.honored guest

E.checkout service

(5).__5__

A.satisfaction guaranteed

B.the American idea of customer service

C.customer loyalty

D.honored guest

E.checkout service


单元自测3(10分)

试卷总分:100  得分:100


一、选择填空题(每题10分,共5题)


1.—I'll be away on a business trip. Would you mind signing for my express delivery? 

—________________.

A.have no time

B.I'd rather not

C.I'd be happy to


1.—Okay then, so to confirm: a 6% discount but you pay all the shipping and installation costs.

—____________. I'll call you tomorrow.

A.Sorry, it's not clear

B.That sounds all right

C.Sorry, we didn't discuss about that


3.In business,whatever you do, do not ____ illegal benefit.

A.chase

B.choose?

C.challenge


4.To attract investors, the government has _____ its tax and labor laws.

A.adapted

B.applied

C.adjusted


3.They wanted to ______ a discussion on economics.

A.initiative

B.initiate

C.initial



二、阅读理解/翻译/完形填空(题型随机)(共50分)


6.完形填空:选择正确答案,补全文章(每题10分)。

 

  Another example is reading non-verbal communication.?   1    read the non-verbal communication of another person can be a great asset in the communication process. By being aware?   2    different signs and expressions?   3    a person gives verbally and non-verbally, a negotiator can adjust his/her approach and the negotiation can go smoothly. If?   4    , it may be helpful for negotiation partners to spend time together in a comfortable atmosphere outside of the negotiation room. Being familiar with another person helps you to?   5    the differences between verbal and non-verbal communication within the negotiation atmosphere.

(1).__1__

A.Be able to

B.Being able to

C.Able to

(2).__2__

A.of

B.with

C.for

(3).__3__

A.what

B.that

C.whom

(4).__4__

A.being possible

B.is possible

C.possible

(5).__5__

A.sense

B.touch

C.make


单元自测4(10分)

试卷总分:100  得分:100


一、选择填空题(每题10分,共5题)


1.—How was your trip to London, Jane?

— ___________.

A.Oh, wonderful indeed

B.By plane and by bus

C.The guide showed me the way


1.— I had a really good weekend at the seaside. 

—____________.

A.Oh, that's very nice of you

B.Oh, I'm glad to hear that

C.It's a pleasure


3.We didn't understand how difficult it was to ____ such a breakfast.?

A.district

B.distribute

C.distract


4.Some in the market now want government _____ in order to reduce costs.

A.regulation

B.regulate

C.regular


5.Some of the _____ solutions will support these requirements better at the moment.?

A.property

B.prosperity

C.proprietary



二、阅读理解/翻译/完形填空(题型随机)(共50分)


6.翻译:为句子选择正确的翻译(每题10分)。

 

 The franchisee can get more money than a direct employee because he or she has a vital interest in the business.    1    

A.因为特许经营者在公司中有切身利益,他/她能够比直属雇员赚更多的钱。 

B.特许经营人能够比直属雇员赚更多的钱,因为他/她在公司中有重要的兴趣。

C. 特许经营人能够比雇员直接赚更多的钱,因为他/她在公司中有关键的利益。

 

2. It is said about 4% of all businesses in the United States are franchisee-worked.    2    

A.据说美国所有的贸易中,4%都是特许经营工作的。

 B.它说美国所有的商业中,4%都是特许经营的。

 C.据说美国所有的商家中,4%都是特许经营的。

 

3. But franchisor rules are usually very strict in the US as well as in most other countries.    3    

A.但是授权特许经营者非常严格,在美国与其他大多数国家一样。

 B.但是在美国授权特许经营者的规则与其他大多数国家的一样,非常严格。

 C.但是授权特许经营者的规则在美国与其他大多数国家一样好,非常严格。

 

4. Don't rule out a business without learning or seeing what the day-to-day will look like.    4    

A.如果没有学习和看到公司的日期,就不要规定一个公司。

B.不了解或看到公司的日期表,就不要控制一个公司。

C.如果不了解或看到公司的日常情况,就不要排除一个公司。

 

5. To be honest, after many years of hard work, tears and disagreements, I have made it through.   5    

A.说实话,经过多年的艰苦工作、泪水和意见分歧,我还是渡过了难关。

B.经过多年的艰苦工作、泪水、意见分歧和讲诚信,我还是将它通过了。

C.要讲诚信,经过多年的艰苦工作、泪水和意见分歧,我还是穿越了它。

(1).__1__

A.A

B.B

C.C

(2).__2__

A.A

B.B

C.C

(3).__3__

A.A

B.B

C.C

(4).__4__

A.A

B.B

C.C

(5).__5__

A.A

B.B

C.C


单元自测5(10分)

试卷总分:100  得分:100


一、选择填空题(每题10分,共5题)


1.—Are the Project Managers sharing information and contacts and so on 

— ________ .

A.Yes, there's really nothing to worry about

B.Yes, they hesitate to do it

C.No, they are doing very well


1.—I'm really fed up with Larry!

— ________

A.I'm sorry to hear that.

B.Really 

C.Hey, what's up 


3._______ you have a job, you may be in the market for another one. 

A.Even if

B.When

C.Since


4.You can show respect to your teammates _______ everyone fairly and equally.

A.to treat

B.treated

C.by treating


5.I really ______ the effort you have put in on your team's current project. 

A.thank

B.grateful

C.appreciate



二、阅读理解/翻译/完形填空(题型随机)(共50分)


6.阅读理解:根据文章内容,选择正确答案(每题10分)

 

Team Spirit

 


  Team spirit can make or break a team. Teammates who have team spirit are better able to work together and achieve team goals. They are also more satisfied with their team activities. John Wooden, a former basketball coach at UCLA, said, “Team spirit means you are willing to sacrifice personal considerations for the welfare of all. That defines a team player.” There are certain skills team members develop that serve as good examples of team spirit.

  Cooperation

  Cooperating is simply working together as teammates for the good of the team. Cooperation is a skill that team members can sharpen during practice. For example, basketball players must practice passing the ball in different plays and situations. Team efficiency is directly related to the cooperation of its members. Acting cooperatively is a good way to show team spirit because doing so contributes to the overall success of the team.

  Motivation

  Team members must fulfil their duties with their full efforts. Staying motivated shows team spirit because it shows that you want the team to do well. This includes being motivated to give your best in practice and in competition, as well as outside of team activities. For example, a baseball player can show team spirit by being motivated to practice his swing outside of practice.

  Respect

  Respect for your fellow team members is a must. You can show respect to your teammates by treating everyone fairly and equally. Teammates also respect each other by allowing everyone to participate. Respecting fellow teammates keeps everyone in a good mood and encourages overall team spirit. For example, people can show team spirit through respect by encouraging other team members who might be struggling.

 

 

 

 Teammates who have team spirit    1    .

 A. can break a team 

 B. are better able to work together and achieve team goals

 C. are less satisfied with their team activities

 

2. According to the article, team spirit means    2    .

 A. cooperation and motivation

 B. motivation and respect

 C. cooperation, motivation and respect

 

3. Cooperation is a skill that    3    .

 A. can be sharpened during practice

 B. is born with

 C. everyone should have

 

4. Being motivated means    4    .

 A. you should compete with others

 B. you should practice swing outside of practice

 C. you should give your best in any circumstances

 

5. Respecting your teammates    5    .

 A. can treat everyone fairly and equally 

 B. can keep everyone in a good mood

 C. can discourage overall team spirit

(1).__1__

A.A

B.B

C.C

(2).__2__

A.A

B.B

C.C

(3).__3__

A.A

B.B

C.C

(4).__4__

A.A

B.B

C.C

(5).__5__

A.A

B.B

C.C


单元自测6(10分)

试卷总分:100  得分:100


一、选择填空题(每题10分,共5题)


1.—Did you get your financial records into shape for your audit next month 

— _______. Keeping a strict account of all our incoming and outgoing is not an easy task.

A.It seems our records are always a little incomplete 

B.It's a piece of cake

C.I'm still working on ironing out a few problems


2.— They want to make sure you're paying taxes on the money you make.

— ________ .

A.We're paying alright

B.At least, our records for money in are very complete

C.That's something you can improve by talking to human resources


3.I'm still working on ______ a few problems.

A.iron in

B.to iron at

C.ironing out


5.Current _______ are those debts that must be paid within the year.

A.assets

B.equities

C.liabilities


5.The long-term assets are known as ______ assets.

A.fixed

B.current

C.net



二、阅读理解/翻译/完形填空(题型随机)(共50分)


6.完形填空:选择正确答案,补全文章(每题10分)。

 Alibaba Seeks to Raise Billions in IPO

 

  Investors in the United States are preparing for the first public sale of stock in the Chinese company Alibaba. The company sells goods    1    linking buyers and sellers in the huge Chinese online market. Alibaba is expected to    2    its initial public offering, called an IPO, in September on the New York Stock Exchange.

  The total value of the company, based in Hangzhou, has been estimated at about $200 billion. Reports from Bloomberg News say Alibaba is offering investors a 12 percent    3    of the company. That would mean the company could raise    4    $20 billion dollars in the public stock sale.

After the IPO, Alibaba could become one of the most    5    technology companies in the world. Apple, for example, has a market value of about $600 billion. Google is valued at about $390 billion and Microsoft is worth about $370 billion.

(1).__1__

A.in

B.with

C.by

(2).__2__

A.sell

B.make

C.go on

(3).__3__

A.share

B.capital

C.profit

(4).__4__

A.as more as

B.as much as

C.as many as

(5).__5__

A.value with

B.valuate

C.valuable


单元自测7(10分)

试卷总分:100  得分:100


一、选择填空题(每题10分,共5题)


1.—________________ , but I still have the feeling that it's not safe enough. 

—I couldn't agree more. That's why I only do street shopping.

A.Paying online is much unsafe than before

B.Paying online is less safer than before

C. Paying online is much safer than before


2.—Are there any disadvantages to shopping online  

—___________. But I think this problem will be solved soon.

A.It makes life easy

B. It takes some time for the stuff you buy online to arrive

C.The stuff you buy online arrives quickly.


3.Then your _____will be sold by auction.

A. stiff  

B.staff 

C.stuff 


4.Sometimes I surf online shops to check some related information, and then go to a physical store to do the ______ shopping.

A.virtual 

B.simulated   

C.actual


5.They exchanged tales of ____ or disappointing news of popular items sold out minutes after the spree began at midnight.

A.bargains 

B.deals  

C.goods



二、阅读理解/翻译/完形填空(题型随机)(共50分)


6.阅读理解:根据文章内容,判断正误(每题10分)。

 Online Shopping Spree Sets Record

 

  Chinese shoppers spent billions online yesterday as they took advantage of discounts offered on Singles Day (November 11). It is a festival for young single people to celebrate by eating together, sending gifts or going shopping, thus seized on by online retailers to increase sales.

  It took only 13 hours for sales on just two online sites, Taobao and Tmall, to fly past last year's overall total of 19.1 billion yuan (US$3.1 billion).The final figure of Singles Day reached an astonishing 35.02 billion yuan as hundreds of thousands of consumers rushed to buy clothes, furniture, and home decoration items at discount prices. What friends and colleagues greeted each other with that day was “Bought anything today ” as they exchanged tales of bargains or disappointing news of popular items sold out minutes after the spree began at midnight.

  In under nine hours, turnover at the Alibaba Group's Tmall and Taobao sites had exceeded that of last year's Cyber Monday, a similar event in the United States.

  “We hope other e-commerce sites also did a good job as we want Singles Day to be a holiday for consumers and a good chance for retailers to discover the unmet needs of shoppers,” Jack Ma, founder and chairman of Alibaba Group, told reporters.

  “It's not a difficult thing to bring our total transaction size to 100 billion yuan in a couple of years but we hope to do more to help vendors and manufacturers to upgrade their products and service to reach more clients,” Ma said at a news briefing.

 

 

 

 Online retailers took hold of the shopping spree to increase sales successfully.   1    

 

2. The final figure of Singles Day for this year reached 19.1 billion yuan.   2    

 

3. Cyber Monday is a similar event in the Great Britain.   3    

 

4. Other e-commerce sites did as well as Alibaba Group on Singles Day.   4    

 

5. Jack Ma's goal of transaction size is to reach 100 billion yuan in several years.   5

(1).__1__

A.T

B.F

(2).__2__

A.T

B.F

(3).__3__

A.T

B.F

(4).__4__

A.T

B.F

(5).__5__

A.T

B.F


单元自测8(10分)

试卷总分:100  得分:100


一、选择填空题(每题10分,共5题)


1.—Can you tell us why you think this makes good business sense to you 

—We've been doing quite well on our own and we could probably survive like this for quite a few more years to come, but if we really want to take it to the next level, ____________.

A.the board of directors needn't take the present economic situation into consideration

B.it's not necessary for us to develop the company any more

C.we are going to have to consider finding more investors


2.—Okay, what is the decision  

—As you know, we have been a privately held, family-owned company for over 120 years,_____________.

A.and I think it definitely has a bright future

B.but it may be time to consider some major changes

C.but the company faces tough competition 


3.The proprietor owns all of the property of the business and is responsible  ________ everything. 

A.to 

B.for

C.at


4.The same is true ______individual proprietorships.

A.of

B.to

C.at


5.His method supports Mr Shiller's findings and has ________efforts to predict prices in the financial industry.

A.influenced

B. influentially

C.influence



二、阅读理解/翻译/完形填空(题型随机)(共50分)


6.阅读理解:根据文章内容,选择正确答案(每题10分)。

 Organizing a Business in Different Ways

 

  Businesses are structured in different ways to meet different needs. The simplest form of business is called an individual or sole proprietorship. The proprietor owns all of the property of the business and is responsible for everything. 

  Another kind of business is a partnership. Two or more people go into business together. An agreement is usually needed to decide how much of the partnership each person controls. One kind of partnership is called a limited liability partnership. These have full partners and limited partners. Limited partners may not share as much in the profits, but they also have less responsibility for the business. Doctors, lawyers and accountants often form partnerships to share their risks and profits. A husband and wife can form a business partnership together. Partnerships exist only for as long as the owners remain alive. The same is true of individual proprietorships.

  But corporations are designed to have an unlimited lifetime. A corporation is the most complex kind of business organization. Corporations can sell stock as a way to raise money. Stocks represent shares of ownership in a company. Investors who buy stock can trade their shares or keep them as long as the company is in business.

  A corporation is recognized as an entity—its own legal being, separate from its owners. A board of directors controls corporate policies. The directors appoint top company officers. The directors might or might not hold shares in the corporation. Corporations can have a few major shareholders, or ownership can be spread among the general public. But not all corporations are traditional businesses that sell stock. Some non-profit groups are also organized as corporations.

 

 

 

 This passage is mainly about    1    . 

A. why different forms of business run 

B. when different forms of business raise money 

C. how different forms of business are organized

 

2. What is usually needed to decide the portion of the partnership each person controls    2    

 A. A rule.

B. An agreement.

C. A regulation.

 

3. Who are not included in limited liability partnerships    3    

 A. Full partners. 

B. Limited partners. 

C. Unlimited partners.

 

4. How can corporations raise money    4    

A. By selling stock.

 B. By buying stock.

C. By holding corporation shares.

 

5. Who controls corporate policies in a corporation    5    

A. Chairman of the board.

B. A board of directors.

C. The owner of the corporation.

 

 

(1).__1__

A.A

B.B

C.C

(2).__2__

A.A

B.B

C.C

(3).__3__

A.A

B.B

C.C

(4).__4__

A.A

B.B

C.C

(5).__5__

A.A

B.B

C.C


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