国家开放大学2023年秋季学期期末统一考试 国际商务交际试题（试卷代号:11361）

考试时间：2024 年 1 月

注意事项

1. 将你的学号、姓名及考点名称填写在试题和答题纸的规定栏内。考试结束后，把试题和答题纸放在桌上。试题和答题纸均不得带出考场。待监考人员收完试题和答题纸后方可离开考场。

2. 仔细阅读题目的说明，并按题目要求答题。所有答案必须写在答题纸的指定位置上，写在试题上的答案无效。

3. 用蓝、黑圆珠笔或钢笔 (含签字笔) 答题，使用铅笔答题无效。

Part One Reading (15 points)

Although Arabic is the official language of Saudi Arabia, English is also widely used in the business world and is a compulsory second language in schools. So, doing business in English would not be a challenge in Saudi Arabia. However,if you can learn a sentence or two of Arabic, it is a sign of respect for the Arab culture. This may impress your Saudi business partners and prove that you are willing to work for a long-term business relationship.

The Saudis are group-oriented. In other words, achieving group harmony is considered a top priority. In addition,being patient is of equal importance. It is not uncommon for the Saudis to take a while before moving onto the main point. They may express their ideas or opinions in a roundabout way in order to avoid embarrassment or offence. For example, while conversing with your Saudi business partners, topics may range from your personal information to the weather. It is highly recommended to build mutual understanding by asking open-ended questions that allow the Saudis to reach the answer in their time.

As to the speaking volume,differences exist between Saudi men and women. Saudi men tend to speak loudly with a rising tone, which implies strong engagement in communication rather than hostility. Saudi women are quieter and more reserved. It is suggested that the speaking volume and tone should be adjusted appropriately when doing business with Saudi men and women.

Business cards are usually exchanged in Saudi Arabian business scenarios. Make sure your business card has English on one side and Arabic on the other. Offering or receiving a business card must be done with the right hand. When receiving someone's business card, you should read it before putting it away or placing it on the table in front of you.

Saudi Arabians have a relatively relaxed approach to time-keeping in casual settings. However, when doing business with the Saudis, showing up on time would be best. In addition, it would be highly appreciated by your Saudi business partners you're meeting with if you arrive a little earlier. Sometimes, you may need to allow some flexibility in time as your Saudi Arabian business partners can run late for a meeting.

Gift giving in Saudi Arabia is appreciated, but not necessary. Giving extravagant or expensive gifts to the Saudis, especially in front of others, can make them feel embarrassed. In addition, alcohol, knives, and perfume with alcohol are not allowed as gifts to the Saudis.

Mark the following statements True(T) or False (F) according to the information provided in the text.

1. Arabic is the official language of Saudi Arabia, so it is a challenge to do business there without speaking fluent Arabic.

答案：F

2. It is common for the Saudis to take a while before moving onto the main point.

答案：T

3. Saudi men usually speak loudly with a rising tone, while Saudi women tend to be quieter and more reserved.

答案：T

4. Offering or receiving a business card must be done with both hands.

答案：F

5. Saudi Arabians have a relatively relaxed approach to time-keeping in casual settings, and they can run late for a meeting.

答案：T

Part Two Short-Answer Questions (15 points)

Answer the following questions based on what you have learned from the textbook. You should use complete sentences.

6. What kind of words do skilled communicators choose in the process of communication?

答案：Skilled communicators choose familiar words with concrete meanings on which both senders and receivers agree.

7. What are soft skills?

答案：Soft skills are those related to attitudes, communication, problem solving, collaboration and presentation skills.

8. What are the characteristics of the norming stage of team building?

答案：In this stage, tension subsides, roles are clarified, collaboration appears among members, information begins to flow and the team periodically checks its progress agenda to remind itself of its goals.

Part Three Writing (70 points)

Ⅰ. Revise each of the following sentences according to the requirement given in the brackets. (40 points)

Please write your revised version in the Answer Sheet.

9. I am asking all of our employees to respond to the attached survey regarding working conditions. (to emphasize the "you"view).

答案：For your own sake, you can respond to the attached survey regarding working conditions.

10. For this position we assess oral and written communication skills,how well individuals solve problems, whether they can work with teams, and we're also interested in interpersonal skills, such as cultural awareness and sensitivity. (to improve parallelism)

答案：For this position, we assess oral and written skills, problem-solving ability, team spirit and interpersonal skills.

11. Customers are ineligible for the10percent discount unless they show their membership cards. (to make it positive)

答案：Customers are eligible for the 10 percent discount if they show their membership cards.

12. Because of the fact that his visit was an unexpected surprise,we were totally unprepared to make a presentation of profit and loss figures. (to make it concise)

答案：Because of his unexpected visit, we were totally unprepared to make a presentation of profit and loss figures.

13. Fill out these forms before April 1,therefore we can process them in time.(to make it courteous)

答案：Please fill out these forms before April 1, so that we can process them in time.

14. Please be kind enough to grant me a deferral. (avoid being too humble)

答案：Would you please offer me a deferral, if possible?

15. I heard that you start a new membership policy,and I have a number of questions to ask. (to improve the directness)

答案：Please answer the following questions about your new membership policy.

16. We have begun to export our product to some other countries. (to avoid wordiness or wordy expression)

答案：We have begun to export our products.

17. It has been established that the incontestable key to the future success of QuadCam is a deep and firm commitment to quality.(to keep it simple,direet and conversational)

答案：We believe deeply that quality is the key to the future success of QuadCam.

18. We offer a free catalog of computer and office supplies that saves money and shopping time for readers. (to make it receiver-focused)

答案：Readers can be offered a free catalog of computer and office supplies, which helps save money and shopping time.

Ⅱ. Revise the following message. The formatting of the memo is to be scored. (30 points)

19. To: Staff Members

Lately, very large expenditures on printing jobs have been submitted, partieularly bills being paid to PrintMasters. These bills are suspiciously large and can no longer be honored without careful scrutiny.

Henceforth, all employees may not send out printing jobs without prior written notice. Using PrintMasters as our sole source must stop. Therefore, authorization is now required for all printing. Two copies of any printing order must be submitted to Kelly before any job is commenced. Please see Kelly if you have any questions.

Thank you for your cooperation.

Mark

评分标准

1. 格式分值（5 分）：包含 TO、FROM、SUBJECT 规范格式；

2. 开篇吸引注意力（4 分）；

3. 内容引起重视（5 分）；

4. 减少抵触情绪、号召行动（5 分）；

5. 积极收尾（3 分）；

6. 语言流畅准确（8 分，三处拼写错误扣 1 分，两处语法错误扣 1 分）。